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Which of the following actions are needed to link incoming emails to a ticket?
Note: There are 2 correct answers to this question.
Which steps do you need to automatically create a service ticket when an email comes in? Note:
There are 3 correct answers to this question.
Which object is mandatory to integrate emails in tickets?
Which settings can you control for the email channel setup?
Note: There are 3 correct answers to this question.
What can you do to give employees easy access to a centralized repository of information that
would help with ticket resolution?
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