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Salesforce Service Cloud Consultant Certification Exam - At a Glance
Consultants with experience in implementing Salesforce Service Cloud solutions by maintaining a customer-facing role are the focused candidates for whom this certification exam is specifically designed. For becoming a candidate of Service Cloud Consultant Certification Exam the applicant should have a proven experience with the administration and configuration of Salesforce solutions after the successful completion of the Salesforce Certified Administrator exam.
The main job responsibilities of a Certified Service Cloud Consultant are to develop and deploy the Service Cloud solutions to meet the business requirements of clients and customers. These requirements are easily maintainable and scalable and fulfilling these requirements leads to long-term customer success.
What are the Prerequisites of the Salesforce Service Cloud Consultant Certification Exam?
The candidates for the Salesforce Service Cloud Consultant Certification Exam are required to appear and complete the Salesforce Certified Administrator exam first before facing the Service Cloud Consultant certification exam.
Taking the Salesforce Service Cloud Consultant Certification exam involves 2 methods. You can select any one of these for taking your Certification exam:
Onsite Exam: this option allows you to appear in your Service Cloud Consultant Certification exam at your nearest Exam Center if you find it feasible.
Online Exam: through this method, you can sit in your certification exam online through a webcam linked to your computer.
Procedure before starting the online exam: There are 2 requirements which needed to be fulfilled before your Service Cloud Consultant Certification exam:
- Verification of your identity is done with the help of your government-issued photo ID which will exactly match the name in your Webassessor account.
- You will Complete a 360-degree, pan of the testing area before entering into the certification exam.
The core objectives covered in the Salesforce Service Cloud Consultant Exam are:
Being a Salesforce certification the Service Cloud Consultant certification is worthwhile in implementing the Salesforce cloud solutions in today's businesses. This Service Cloud Consultant badge is achieved when its candidate gets his skills and capabilities in the application of the following functions and features below:
- Basic Industry Knowledge:10%
- Implementation Strategies for Salesforce Solutions: 15%
- Expertise in Service Cloud Solution Design: 16%
- Management of the Knowledge: 9%
- Knowledge of Interaction Channels: 10%
- Understanding Case Management: 15%
- Performing Contact Center Analytics: 5%
- Integration and Data Management Concepts: 5%
- Complete use of Service Console: 15%
Complete Guide on How to Reserve your Seat for the Salesforce Service Cloud Consultant Exam:
Kryterion a Partner of Salesforce, guides all the process to Service Cloud Consultant Exam candidates in taking their exam. All you need for getting enrolled in your certification exam is to sign up on the webassessor page of the Kryterion website. The link to the signup page on webassessor can be reached through the main trailhead page of the Salesforce Service Cloud Consultant Certification exam.
After creating an account and making your profile as a Service Cloud Consultant exam candidate you will pay your certification fee and after this step, your seat will be confirmed in the Service Cloud Consultant certification.
What are the responsibilities of the Salesforce Service Cloud Consultant Certified Professional?
The most important job responsibilities include designing the most successful service cloud solutions according to the needs, requirements, and intentions of the customers. The activities performed by a Salesforce Service Cloud Consultant Certified Professional result in an increase in the productivity of Service cloud solutions at the Salesforce company and also in constructing new and advanced Service Cloud solutions.
Some other job roles are associated with this certification credential which include anticipating and mitigating the risk factors, troubleshooting and resolving the problems faced by business customers, and building only such solutions that are scalable and maintainable.
The important job roles waiting for you after you will get your Service Cloud Consultant certification badge are listed as follows:
- Salesforce Consultant
- Senior Service Cloud Consultant
- Salesforce Sr. Consultant
- Salesforce Health Cloud Consultant
- Solution Architect in Service Cloud
- Salesforce Consultant - US
The benefits of earning a Salesforce Service Cloud Consultant Credential:
Many Salesforce base organizations offer enterprise-level services for their customers. For this purpose, the productivity and quality of these services are maintained by virtue of the skills and proficiency of Service Cloud Certified Consultants. Salesforce is the no. 1 global platform providing quality cloud services meeting the customers' service standards and maintaining excellent user experience at comparatively low costs.
Since the quality of the cloud services as well as the overall performance of the Salesforce platform depends upon the expertise of many Service Cloud Professional Consultants, therefore, having a Service Cloud Consultant certification opens the door to demanding opportunities in Salesforce-based organizations.
Salesforce Cloud services are aligned with the latest trends and technologies therefore there is a continuous stream of jobs for a Salesforce Cloud Consultant. Cloud Services have a strong and direct link with the customer base activities therefore professionals in this domain get a boost in their salaries.
If you are a Certified Service Cloud Consultant you can work from everywhere because of the Salesforce mobile app. This amazing app has all the customer details which are easily available to the employees helping them in completing their job tasks professionally and successfully.
For whom Salesforce Service Cloud Consultant Certification Exam is Intended?
The Service Cloud Consultant Certification is most suited for the Salesforce Certified Administrators who have the core knowledge and basic skills to design and deploy the Salesforce Service Cloud Solutions. If you are interested in achieving experience in Service Cloud functionality and want to build a small or large-scale business handling the Service Cloud projects or want to have a professional career in the world of Salesforce as a Certified Consultant in this domain then you should go with the Service Cloud Certification exam.
What is the most optimal way to prepare for the Salesforce Service Cloud Consultant Exam?
After getting the necessary information about the Salesforce Service Cloud Consultant Certification exam the candidates for this certification exam must need a proper study plan and effective results giving relevant study material.
We have made a list of some important points following which you can make your study plan effective and result-giving:
- You should get the study material as much as you can but the thing you should keep in your mind is to focus on the relevancy of the study material while hunting for Service Cloud Consultant exam questions.
- If you do not have an idea of how and from where you can get the most relevant and syllabus-based Service Cloud Consultant exam questions then both your time and potential may be wasted.
- After the relevancy of Service Cloud Consultant Exam questions another thing that is also very important while you are searching for the study material, is the up-to-dateness of the study material you get.
- No matter in which form you download your study material related to Service Cloud Consultant Exam questions whether it is a study guide, a video training, or a pdf consisting of Service Cloud Consultant exam questions, your study material must be according to the latest topics included in the most recent syllabus of Service Cloud Consultant Certification exam.
- After getting the most updated and highly relevant Service Cloud Consultant Exam questions the next step is how you would prepare your Service Cloud Consultant exam study material consistently along with your hectic schedule.
- In this way, the candidate for the Service Cloud Consultant exam should keep in his mind one very important principle that preparation can be made effective only when your study hours are coupled with your hours for self-evaluation.
- Preparing Service Cloud Consultant Certification exam along with evaluating your preparation from time to time will make you know your weak areas in your preparation leading to make improvements in your preparation.
- The number of times you evaluate your preparation is equal to the number of improvements in yourself. And greater the number of improvements you will make in your preparation, the closer you will be to your success in the Service Cloud Consultant certification exam.
Quick Study Guide for Salesforce Service Cloud Consultant Certification:
Are you still confused about how and where to start your preparation for the Service Cloud Consultant Certification exam?
We have a quick study guide for you that may be helpful for your preparation for the Service Cloud Consultant Certification exam. This quick study guide consists of the following steps:
- Download the latest syllabus of the Service Cloud Consultant Certification exam from the trailhead website.
- Search for the latest Service Cloud Consultant Certification exam questions on the internet.
- Search for practice Service Cloud Consultant Exam questions.
- Save your downloaded material separately in your device or web cloud storage so that you may not have to search for it again.
- Check the relevancy of the Service Cloud Consultant Exam questions you got and remove the unnecessary and non-syllabus Service Cloud Consultant Exam questions from your collected data.
- Estimate the number of days by keeping a strong eye on the number of study hours available for you in your daily busy schedule.
- Divide your topics by the number of days. And start preparing topics accordingly.
- In preparing your Service Cloud Consultant exam topics you do not need to follow the sequence then it will not affect your preparation rather it is recommended to prepare the topics randomly just as in the real exam.
- Include at least 1 to 1.5 hours of daily self-assessment along with your study time so that your confidence in your preparation is increased.
Effective Study Hacks that Make Preparation for the Salesforce Service Cloud Consultant Certification Exam Enjoyable:
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