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Q1.

What are three things that can be published from Territory Planning to Enterprise Territory Management?

AManually Assigned Accounts

BLead Assignment Rules

CManually Assigned Opportunities

DTerritories

EGeographic Territory Rules

Answer: A, D, E

See the explanation below.

According to the Salesforce Help article on Publish to Enterprise Territory Management in Salesforce Maps Territory Planning2, three things that can be published from Territory Planning to Enterprise Territory Management are: manually assigned accounts, territories, and geographic territory rules.Manually assigned accounts are accounts that are locked to a specific territory in Territory Planning and will not be affected by optimization or rule changes2.Territories are the hierarchical units that define sales and service coverage areas3.Geographic territory rules are rules that assign accounts to territories based on their address fields4.

Q2.

When attempting to publish an alignment, several publish options are greyed out and inactive. What is the most likely causes of this?

AThe options that are greyed out are not installed in the Salesforce instance.

BThe alignment must be approved before it can be published.

CThe user does not have the correct permission to publish

DThe alignment must be optimized prior to publishing.

Answer: C

See the explanation below.

According to the Salesforce Help article on Configure Options for Publishing Alignments1, one of the possible causes of some publish options being greyed out and inactive is that the user does not have the correct permission to publish.The admin can configure the access level and approval requirement for each publish option in the Salesforce Maps package settings1.If the user is not assigned to a permission group or profile that has the access level to publish, they will not be able to use that option1.

Q3.

How can a Sales manager give stakeholders access to the proposed alignments that were created in Territory Planning?

AOpen the alignment, copy the URL, and share

BRight click anywhere on the map and click Share.

CClick the share button from the Browser, alignment header, or map legend

DOpen the dataset, copy the URL, and share

Answer: C

See the explanation below.

According to the Salesforce Help article on Sharing and Collaboration in Salesforce Maps Territory Planning6, one of the ways to share an alignment with stakeholders is to click the share button from the Browser, alignment header, or map legend.This will open a dialog box that allows users to share an alignment as a PDF file via email or download it locally6.The PDF file contains information such as alignment name, description, date range, dataset name, number of areas and units, unit assignment summary, unit distribution summary, map view, and area list

Q4.

An international client is facing difficulties when geocoding local addresses on their records using Salesforce Maps. What are the two initial troubleshooting steps the consultant should take to address this issue?

ACheck Salesforce Help for the Maps Geocoder coverage table to determine what's the level of geocoding coverage for the client's region

BUse Maps Clear coordinates action to clear coordinates and geocode records again

CAssess the quality and structure of the address information on the client's records

DCheck the Permission set assignment configuration for Maps users

Answer: A, C

See the explanation below.

According to the Salesforce Help article on Maps Geocoding FAQ4, geocoding is the process of taking input text, such as a street address, and returning a latitude and longitude, which can be used to plot the location on the Earth's surface.Salesforce Maps relies on interacting with a geocoding service through an API4.One of the initial troubleshooting steps that a consultant should take to address geocoding issues is to check Salesforce Help for the Maps Geocoder coverage table to determine what's the level of geocoding coverage for the client's region5.The geocoder coverage table contains information such as coverage level, localized address labels, point addresses, postal codes, and postal code format for each country or area5. Another initial troubleshooting step that a consultant should take is to assess the quality and structure of the address information on the client's records.The quality and structure of the address information can affect the accuracy and completeness of geocoding results4.For example, incomplete or invalid addresses, missing or incorrect postal codes, or non-standard address formats can cause geocoding errors or failures4.

Q5.

Alpine Energy uses Sales Representatives to help plan field visits for reps in the field. How might they best use Maps features to assist them in this task?

AThe Sales Representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby.

BThe Sales Representative can scroll through their rep's routes to see which one comes closest to the location that needs to be added to the route.

CThe Sales Representative can create an event and let Auto-Assignment schedule the field visit

DThe Sales Representative can use the week view in Schedule to add appointments to their rep's calendar in the most optimal timeslot.

Answer: A

See the explanation below.

According to the Trailhead module on Get to Know Salesforce Maps3, one of the features of Maps is the ability to overlay multiple layers on the map.This allows users to see different types of data on the same map and identify patterns, trends, and opportunities3. For example, a sales representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby. This way, the sales representative can help plan field visits for reps in the field more efficiently and effectively.

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