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An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
See the explanation below.
Adding each vehicle claim as a child case of the accident claim will prevent the accident claim case from resolving until all vehicle claims are resolved. Additionally, adding a parallel process for vehicle claims in the accident claim resolution stage will also prevent the accident claim from resolving until all vehicle claims are resolved.
How do you provide users with guidance for completing a form and avoid the need for application training?
See the explanation below.
Adding an instruction to the assignment will provide users with guidance for completing a form and avoid the need for application training.
How do you route an assignment so that any available member of the Finance department can perform the task?
See the explanation below.
Routing the assignment to a work queue will allow any available member of the Finance department to perform the task.
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
See the explanation below.
Adjusting the default assignment urgency value will increase the likelihood that the assignment is completed before the deadline.
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
See the explanation below.
The decision shape will allow the customer to make a choice about whether to make changes to their membership, and the Persist case step will ensure that the case is stored and can be accessed at a later time.
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