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Which two are lead generation objectives?
See the explanation below.
Lead generation in Oracle CX Sales aims to drive sales outcomes. 'Convert prospects into customers' (B) is a primary objective, turning leads into revenue. 'Boost sales' (D) is the ultimate goal, tied to lead conversion. 'Reduce service requests' (A) is a service goal, not lead generation. 'Increase brand awareness' (C) is a marketing byproduct, not a direct objective. The answer (Ans: 2-4) aligns with Oracle's lead generation focus.
Sales groups help the business team to analyze opportunities of a similar type and track their progression in the sales pipeline. On which three criteria can sales groups be based?
See the explanation below.
Sales groups in Oracle CX Sales categorize opportunities for analysis. 'Service' (A) and 'Product' (B) are common criteria, reflecting offerings. 'Business Lines' (E) align with organizational units. 'Sales Manager' (C) defines team ownership, not group criteria. 'Contracts' (D) are specific to deals, not grouping. The answer (Ans: 1, 2, 5, corrected from 3-5) fits Oracle's sales group definition.
Opportunities can be categorized based on different product groups, service lines, geographies, industries, and more. What is the term for this categorization?
See the explanation below.
In Oracle CX Sales, categorizing opportunities by attributes like product groups or geographies is called 'Opportunity Grouping' (E), a term for segmentation analysis. 'Sales Group' (A) refers to teams. 'Sales Pipeline' (B) tracks progress, not categories. 'Revenue Collection' (C) is unrelated. 'Sales Forecast' (D) predicts revenue, not categorization. The answer (Ans: 5) matches Oracle's terminology.
In the Channel Lead to Vendor Opportunity process, in your organization, Sam is a Partner Sales Representative, Tina is a Partner Sales Manager, Victoria is a Channel Account Manager, and Walter is the Channel Vice President. Who has the responsibility of assigning an opportunity to Sam?
See the explanation below.
In the Channel Lead to Vendor Opportunity process, the 'Channel Account Manager' (A), Victoria, assigns opportunities to partners like Sam, the Partner Sales Representative, ensuring alignment with vendor goals. 'Walter' (B), Channel VP, is too senior. 'Tina' (C), Partner Sales Manager, oversees Sam but doesn't assign from the vendor side. 'Sam himself' (D) doesn't self-assign. The answer (Ans: 1, corrected from 4) reflects Oracle's channel assignment role.
Which four key factors are used for service provision?
See the explanation below.
Service provision in Oracle CX Sales ties to post-sale triggers. 'Warranty Start Date' (B) initiates warranty services. 'Subscription Activation Date' (C) begins subscription services. 'Product Installation Date' (E) marks installation service needs. 'Product Shipment Date' (F) triggers delivery-related services. 'Opportunity Close Date' (A) and 'Quote Close Date' (D) are sales-focused, not service-specific. 'Subscription Cancellation Date' (G) ends services, not provisions them. The answer (Acts: 2-3-5-6) aligns with Oracle's service triggers.
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