Eliminate Risk of Failure with Microsoft MB-230 Exam Dumps
Schedule your time wisely to provide yourself sufficient time each day to prepare for the Microsoft MB-230 exam. Make time each day to study in a quiet place, as you'll need to thoroughly cover the material for the Microsoft Dynamics 365 Customer Service Functional Consultant exam. Our actual Microsoft Dynamics 365 exam dumps help you in your preparation. Prepare for the Microsoft MB-230 exam with our MB-230 dumps every day if you want to succeed on your first try.
All Study Materials
Instant Downloads
24/7 costomer support
Satisfaction Guaranteed
A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the leased trucks.
You need to configure the custom table Leased Truck for IoT integration.
Which two methods achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
See the explanation below.
IOT enabling an entity type
Dynamics 365 entities can be associated to IoT entities so that within Dynamics 365 they can participate in IoT-related business processes and analyses. There are two methods of ''IoT enabling'' a Dynamics 365 entity; you can:
* (D) Programmatically form an association through the standard Dynamics 365 Connection entities capability. You can alternatively accomplish this same association through the administration UI; for more information, see Create connections to view relationships between records.
* (C) Call the IoT -- Register Custom Entity action to associate an entity with an existing or new IoT Device.
A company uses Omnichannel for Customer Service.
The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session.
You need to set up the prerequisites for the Power Virtual Agents.
Which three technologies should you set up? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
See the explanation below.
CE: Prerequisites
Before you integrate Power Virtual Agents bots in Omnichannel for Customer Service, check the following:
* Azure Application ID - You'll need an application registered on the Azure portal before connecting to Omnichannel for Customer Service.
* Bot - You must have a pre-configured bot that can integrate with Omnichannel for Customer Service.
* Product licenses - You need a product license for Power Virtual Agents
* Role - You must have the Omnichannel administrator role.
B: In Omnichannel Administration, after the Power Virtual Agents bot is created and configured to work with Omnichannel for Customer Service, you can configure it to hand off conversations to queues. To receive incoming messages, you must add the bot to at least one queue.
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
A company enables custom context variables on a chat widget.
Users report that the context variables are not being populated on new chats.
You need to troubleshoot the issue by querying the event listeners.
Which listener is required to be running?
You create a canvas app to show trending results from a Power Virtual Agents chatbot.
The results must be viewable on the Dynamics 365 Customer Service workspace home page.
You need to add the survey results canvas app to the Customer Service workspace.
What should you do?
See the explanation below.
https://nishantrana.me/2020/11/12/embedding-canvas-app-in-an-iframe-inside-dynamics-365/
You are integrating Power Virtual Agents with Omnichannel for Customer Service.
You create context variables.
You need to complete the handoff process to a human agent.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
See the explanation below.
https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
Are You Looking for More Updated and Actual Microsoft MB-230 Exam Questions?
If you want a more premium set of actual Microsoft MB-230 Exam Questions then you can get them at the most affordable price. Premium Microsoft Dynamics 365 exam questions are based on the official syllabus of the Microsoft MB-230 exam. They also have a high probability of coming up in the actual Microsoft Dynamics 365 Customer Service Functional Consultant exam.
You will also get free updates for 90 days with our premium Microsoft MB-230 exam. If there is a change in the syllabus of Microsoft MB-230 exam our subject matter experts always update it accordingly.