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Eliminate Risk of Failure with Genesys GCX-SCR Exam Dumps

Schedule your time wisely to provide yourself sufficient time each day to prepare for the Genesys GCX-SCR exam. Make time each day to study in a quiet place, as you'll need to thoroughly cover the material for the Genesys Cloud CX: Scripting Certification exam. Our actual Genesys Cloud CX Certifications exam dumps help you in your preparation. Prepare for the Genesys GCX-SCR exam with our GCX-SCR dumps every day if you want to succeed on your first try.

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Q1.

Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

q1_GCX-SCR

Answer: D

See the explanation below.

In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.


Q2.

Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

Answer: C

See the explanation below.

UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.

This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.


Q3.

Select the default page name which the editor automatically adds when you create a new script.

Answer: C

See the explanation below.

The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.


Q4.

The ________________ allows you to easily format text using Markdown syntax.

Answer: C

See the explanation below.

The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax. This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user-friendly way to enhance the visual presentation of text in scripts.


Q5.

You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

Answer: A

See the explanation below.

The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template.

Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.


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