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Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
See the explanation below.
Avaya Aura Call Center Feature Reference 6.0 page 51
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be configured?
See the explanation below.
Administering Avaya Aura Call Center Features 6.0 page 224
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